Your privacy is important to us. We protect your personal data in accordance with the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulation (GDPR).
Our Privacy Notice explains when and why we collect personal information from those who contact us. It also explains how we use your personal data, the conditions under which we may disclose it to others and how we keep it secure.
How and why we collect information from you?
We seek to acquire information about you when you contact us for further information about our products/services or entered into an agreement with us. This includes; face to face, by phone, email and via our website, and if you register to receive our newsletter.
Any data we store is only that which we have collected from you directly when you have contacted us for further information or entered into an agreement with us.
What type of information is collected from you?
Enquiry / contact forms/Agreements
When you contact us about our products/services, we will request personal details such as your name, telephone number, email address & correspondence address. If you wish to take the enquiry further and enter into an agreement with us, we may ask for further details such as identification, your work history/experience, & financial status. We may also ask for your consent to seek information from third parties which supply information such as address verification records, credit score, ID verification etc.
When you request to receive our newsletter service we will request personal details such as your name & your email address.
How is your information used?
We may use your information to:
Respond to your enquiries
Carry out our obligations arising from any agreements entered into by you and us
Seek your views or comments on the services we provide
Notify you of changes to our service
Send you communications which you have requested and that may be of interest to you
How long do we keep your information?
If you enter into an agreement with us, then under UK tax law we are required to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it can be erased on your request, unless your request contradicts our statutory or contractual obligations.
Who has access to your information?
We will not sell or rent your personal information to any third parties.
In order to respond to your enquiries, and send you newsletters, we may need to pass your information onto third party service providers. We will only pass these third parties the simple data required. We maintain agreements with all third parties to ensure they do not pass this data on nor use it themselves for other purposes. We will remain the controller of your data and the third party provider will be processor of your data.
Restricting marketing communications
You can withdraw your consent for us to send you marketing at any time by clicking the ‘unsubscribe’ link in any electronic communication or by email to email@example.com or by writing to Cashbrokers, 44D Borough Street, Castle Donington, Derbyshire, DE74 2LB or by phone on 01476574998
How you can access, update and delete your information?
Accessing your data
You have the right to ask for a copy of the information we hold about you. You can request a copy of this data at any time by contacting us. We will, where possible supply your personal data within 30 days.
Updating your data
Your personal data probably changes all of the time, and the accuracy of your information is important to us. Therefore, if your details do change, or the information we hold becomes inaccurate or out of date, please let us know by contacting us and we will rectify your data.
Deleting your data
If you would like us to delete or erase your personal information from our systems, then where possible (if not required for statutory or contractual requirements) we will do so within 30 days and provide confirmation that your data has been removed from our systems. To request that your personal data is erased from our systems, please contact us directly.
Transferring your information outside of Europe
We store your data within the EEA. In order to complete some forms of communications or service delivery, we may need to pass your information to service suppliers who are registered outside the European Union (“EU”). By submitting your personal data, you’re agreeing to this transfer, storing or processing. When transferring your information outside of the EU, we take steps to ensure that your privacy rights continue to be protected.
Our website is protected by SSL encryption and our email systems by SSL encryption, industry standard anti-virus and firewall systems. Once we receive your information, we make our best effort to ensure its security on our systems. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
In the unlikely event of our systems and your data being breached, then we will notify you within at least 30 days including full details of what parts of your personal data have been compromised.
If at any point you wish to raise a complaint about how we have handled your personal data, then please contact us directly. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).